Refund & Return Policy – Unicloth.

Refund & Return Policy – Unicloth.

At Unicloth., operated by Ty Online Store, we aim to provide every customer with high-quality products and a smooth shopping experience.
Our Return and Refund Policy is designed to ensure transparency and fairness for all orders.
Please review the following terms carefully before requesting a return.

1. 30-Day Return Guarantee

We offer a 100% return guarantee on all new, unworn items within 30 days of delivery.
Returned products must be in original condition, unused, with all original packaging, tags, and accessories included.

Items purchased during promotions or clearance sales are excluded from this guarantee.

2. Non-Refundable Items

  • Sale or discounted items are final sale and cannot be returned or exchanged.

  • Items showing signs of wear, damage, or missing tags cannot be refunded.

  • For hygiene reasons, accessories such as underwear, jewelry, or intimate apparel are not eligible for returns once opened.

3. Return Shipping Costs

Customers are responsible for all return shipping costs.
Return shipments may need to be sent back directly to our supplier (for example, in China).
Unicloth. does not reimburse return shipping or customs clearance fees.
Please check our Terms & Conditions for more details.

4. Defective or Damaged Items

We offer a 100% replacement or refund guarantee for defective items.
If your product is faulty or damaged upon arrival, please contact us within 7 days of delivery.
We will arrange a replacement or a full refund once the issue is verified.

5. How to Request a Return

  1. Send an email to support@wearunicloth.com with your order number and reason for return.

  2. Wait for our confirmation and the return instructions.

  3. Print and include the return form we provide via email — returns without this form cannot be processed.

  4. Ship the item using a trackable shipping service and provide proof of shipment.

6. Refund Processing

Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed within 7–10 business days through your original payment method.
Depending on your bank or payment provider, it may take additional time for the funds to appear.

7. Exchanges

At this time, we do not offer direct exchanges for sale items.
If you need a different size or color, please return the item for a refund and place a new order.

8. Contact Information

For all return or refund inquiries, please contact us at:

Unicloth.
Operated by Ty Online Store
Email: support@wearunicloth.com
KvK: 93563464
VAT: NL005002351B29